I woke up a couple minutes after it had happened and was half awake when I walked into the living room and my mom told me what was going on and I saw the video on the TV screen that we’ve all seen many times over again. It was extremely hard to understand or comprehend why? Who? How? So many questions running through my head; all I could think about was the sadness, the madness, the chaos, the aftermath. The big city that I had just visited two months prior and thoroughly enjoyed had all of a sudden in a few short minutes been changed forever.

Later that day I went to work, which was customer service at a call center for a worldwide computer company that’s when I turned from feeling sad to angry. I had many calls (probably 8 to 10) where customers were yelling at me and demanding they get their computer now. As many of us know all planes were grounded that day which makes it rather difficult to deliver products next day or 2nd day. I tried my best to provide good customer service and provide order information but in the back of my mind I kept questioning humanity, “How can these people be so selfish and so demanding while the country is going through one of the worst crisis in a long time.” I even had a couple people say to me “I don’t care about people in New York, that shouldn’t affect me, now give me my computer.” As I left work that day I thought “what is happening, how can Americans be like that?”

Thankfully in the days that followed I was able to see and hear thousands and thousands of Americans have compassion and understanding and people from all walks of life were more than happy to come together and donate time and money to support fellow Americans through this extremely challenging time. It was then that I realized that no matter what the situation (or cause) was, there are far more good people in this country than bad.