I was doing volunteer work at the co-op in Albany, NY. I was stocking shelves, straightening things, that sort of stuff. One of the employees, possibly a manager, came out and told us that a plane hit one of the twin towers. I immediately thought that it was an accident. Then we were told that the second tower was hit. This has to be a mistake, right? We all gathered in the managers office and watched everything unfold. I will never forget that day, ever.